Vidal Privacy Policy
Effective date: October 14, 2026 Version: 2026-10.1 Applies to: app.vidalfit.com and the Vidal web application.
1. Who we are
Vidal is a health coaching platform. Coaching businesses use it to run their practice, coaches use it to work with their clients, and clients use it to record health and lifestyle information and to communicate with their coach.
Vidal is operated by [legal entity], a [entity form] organised under the laws of [state of formation], with a mailing address at [mailing address]. In this policy, "Vidal", "we" and "us" mean [legal entity].
This policy explains how we collect, use and share personal information when you use Vidal. If you have questions, contact us at privacy@vidalfit.com.
If you live in Washington, Nevada, or another state with a consumer health data law, our separate Consumer Health Data Privacy Policy also applies to you. It is linked at the bottom of this page.
Vidal is not a medical provider, and coaching in Vidal is not medical advice.
2. Information we collect
We collect information you give us, information others give us about you, and information collected automatically when you use Vidal.
Account and contact information. Your name, email address, phone number, mailing address, date of birth, gender, occupation, time zone, role, sign in details and security settings (such as a second authentication factor). If you sign in with Google, we receive your Google account identity.
Health information. If you are a client, this is most of what Vidal holds. It includes:
- intake and questionnaire answers, health history and health conditions;
- daily and weekly check ins, habits, goals and health assessment scores;
- food logs, food preferences, allergies and exclusions;
- workouts and training records;
- body measurements, blood pressure, blood sugar, menstrual cycle information and lab results;
- supplement, medication and peptide plans and logs;
- progress photos, other photos and documents;
- safety flags, such as a message that suggests a risk of self harm.
Messages and recordings. Text, voice and video messages with your coach and their transcripts, conversations with the in app assistant, voice answers you give during intake (which we transcribe), and session records. If you agree to call recording, we also collect transcripts of recorded calls with your coach from the coach's connected Zoom or Google account, and notes and summaries made from them.
Information from your coach and coaching company. Plans, assignments, notes your coach writes about you, session briefs, and your coaching status and plan history.
Information created by Vidal and its AI features. Summaries, drafts, estimates, scores, engagement and activity indicators, and other information derived from what you and your coach record.
Coach and company information. Professional profile, company membership and role, and content you create, such as templates, programs, resources and notes.
Information about people who have not signed up. If you fill in a consult form or receive an invitation, we collect your name, contact details and any answers you give, including health information.
Privacy and consent records. The consents you give or withdraw, data and correction requests, and any media release you grant or revoke.
Payment information. If a coaching company turns on billing, our payment provider collects payment details on its own checkout page. We receive your name, email address and a reference number, not your card number.
Communications. Support requests and other messages you send us.
Device and usage information. IP address, browser and device type, pages viewed, timestamps, error and performance reports, and similar technical information.
3. Where information comes from
We collect information from you; from your coach and coaching company; from services your coach or coaching company connects to Vidal (such as Zoom, Google Calendar and Google Meet, or a customer relationship tool); from Google, if you use Google sign in; from our service providers; and from our own systems and AI features, which generate information from what is already in your record.
4. How we use information
We use the information we collect to:
- Provide and operate Vidal and coaching, including showing your record to you and your coach, running plans, messages, scheduling and notifications, and supporting your coaching company's programs.
- Personalise and improve Vidal and coaching, including with AI features such as drafting replies for your coach, the in app assistant, transcription, reading food photos and labels, photo reviews, summaries and suggestions.
- Develop new products, features and services.
- Communicate with you, including about your account, your coaching, support requests, changes to Vidal and, where you have opted in, marketing.
- Keep Vidal and its users safe and secure, including detecting and preventing fraud, abuse, security incidents and safety risks, and responding to safety flags.
- Comply with the law and enforce our terms, including keeping consent and access records and responding to legal requests.
- Create de-identified or aggregated information. De-identified or aggregated information does not identify you, and we may use and share it for any purpose. We maintain and use it in de-identified form and do not attempt to re-identify it, except as the law allows, and we require recipients to do the same.
We may also use information for other purposes we describe to you when we collect it, or with your consent.
5. How we share information
We share information with:
- Your coach and coaching company. Your coach, and authorised people at your coaching company such as its owners, administrators, head coach and staff, according to their role and the permissions you give in Vidal.
- Service providers. Companies that provide services to us, such as hosting, database and file storage, AI processing and transcription, email, error and performance monitoring, video meetings and calendars, push notifications, food databases, password safety checks, payments, and customer relationship tools your coaching company connects. They may only use information to provide services to us or to your coaching company.
- Legal and safety recipients. Government authorities, courts or others where we believe it is required by law or legal process, or needed to protect the rights, property or safety of any person, or to enforce our terms.
- Business transfers. A buyer, successor or other party in connection with a merger, acquisition, financing, reorganisation, sale of assets or similar transaction, or in bankruptcy.
- Others with your consent or at your direction.
We may share de-identified or aggregated information without restriction.
Sale and sharing. We do not sell personal information or consumer health data, and we do not share personal information for cross context behavioural advertising. We have no actual knowledge of selling or sharing the personal information of anyone under 16. We do not use or disclose sensitive personal information for purposes that would give you a right to limit its use under California law.
Disclosures for business purposes. In the past 12 months we have disclosed each category of information in section 2 to the recipients in this section for the business purposes in section 4.
Public use of your likeness. We and your coaching company use your photos, name or words in marketing only if you sign a media release for that use.
6. Cookies and similar technologies
We use cookies and similar technologies that are needed to run Vidal, such as keeping you signed in and remembering your settings. We use error and performance monitoring. When you use Google sign in, Google may set its own cookies under its own privacy policy. Vidal does not respond to browser Do Not Track signals.
7. Your choices and rights
In the app. Clients can view and export their data, request corrections, change consents and delete their account under Me → Privacy & data, as available for their account. You can turn off marketing messages at any time.
Your rights. Depending on where you live, you may have the right to:
- know what personal information we collect, use and disclose, and get a copy of it;
- correct inaccurate information;
- delete your information;
- withdraw consent you have given;
- opt out of the sale or sharing of personal information, targeted advertising and certain profiling (we do not do these);
- limit the use of sensitive personal information (we do not use it in a way that gives rise to this right);
- appeal our decision on your request; and
- not be discriminated against for using these rights.
These rights may be subject to limits and exceptions under applicable law.
How to make a request. Use Me → Privacy & data in the app, or email privacy@vidalfit.com. We may need to verify your identity before we act, usually by confirming the request comes from your signed in account or the email address on it. You may use an authorised agent; we may ask for proof of their authority and to verify your identity directly. We respond within the time the law requires.
Appeals. If we decline your request, you can appeal by replying to our decision or by emailing privacy@vidalfit.com with "appeal" in the subject. We will tell you the outcome and the reasons. If we deny your appeal, you may contact your state Attorney General.
Requests about your coaching company. Your coaching company may handle some requests, such as data requests, for its clients. You can also contact us directly.
8. How long we keep information
We keep personal information for as long as your account is active and as long as needed for the purposes in this policy. That includes providing Vidal, resolving disputes, keeping security and safety records, and meeting legal, accounting and compliance obligations. Some records, such as consent and access records, are kept after an account is deleted for as long as the law requires or allows. Deleted information may remain in backups for a limited time. Information held by service providers is kept according to their own retention periods. Recordings held in a coach's or coaching company's own Zoom or Google account are controlled by that account, not by us.
9. Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee the security of your information.
10. Children
Vidal is for adults. You must be 18 or older to use it. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we may close the account and delete the information. If you believe someone under 18 is using Vidal, contact us at privacy@vidalfit.com.
11. Where we operate
Vidal is operated in the United States and intended for people in the United States. If you use Vidal from elsewhere, your information will be processed in the United States.
12. Changes to this policy
We may update this policy. We will post the updated version here and change the effective date above. If we make a material change, we will give notice as the law requires, and where the law requires your consent, we will ask for it.
13. Contact
[legal entity] [mailing address]